Shipping policy

Effective Date: 13th Feb 2025

At Outstride, we strive to ensure timely and reliable delivery of your orders.Please read the following policy to understand our shipping timelines and procedures.

1. Shipping Timelines

Orders are typically delivered within 2 weeks from order completion.
Please note that delivery times may vary based on location, shipping partner constraints, customs clearance, and other unforeseen delays.

2. Shipping Partners

We partner with reputed logistics providers to ensure safe and secure delivery.

3. Order Processing & Dispatch

Orders are processed within 1-3 business days from the date of confirmation.
Customers will receive a tracking number once the order is shipped.
Any delays in processing will be communicated via email or phone.

4. Shipping Charges

Shipping charges vary based on order value, delivery location, and shipping method selected at checkout.
Free shipping may be available for orders above a specified value. Details will be mentioned on the checkout page.

5. Order Tracking

Once shipped, customers will receive tracking details via email and/or SMS.
Customers can track their orders through the logistics partner’s website using the provided tracking number.

7. Failed Deliveries & Address Issues

If a delivery attempt fails due to an incorrect address or unavailability, the courier partner may attempt redelivery or return the order.
Customers are responsible for ensuring correct shipping details at checkout.

8. Returns & Refunds

For information on returns and refunds, please refer to our Return & Refund Policy.

9. Contact Us

For any shipping-related inquiries, please contact us at

Customer Care:

Email: Info@out-stride.com

Opening hours: Everyday 8:00 AM - 5:00 PM