Return & Refund Policy
Return Window
You have 5 days from the date of delivery to request a return.
Return Eligibility
To be eligible for a return, the item must meet all the following conditions:
- Unworn and unused
- In its original packaging
- All original tags attached
- Accompanied by a receipt or proof of purchase
Items that do not meet these conditions will not be accepted.
How to Start a Return
- Email us at info@out-stride.com with your order number and reason for return.
- If your return is approved, you will receive:
- A prepaid return shipping label
- Step-by-step instructions for sending your package
- Do not return items without prior approval — such returns will be rejected.
Damages or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us on the same day of delivery at info@out-stride.com.
We will evaluate the issue and make it right as quickly as possible.
Exchanges
We do not offer direct exchanges.
If you want a different item, please:
- Return your original item as described above.
- Place a new order separately.
Refund Process
Once we receive and inspect your returned item:
- You will be notified of the approval or rejection of your refund.
- If approved, the refund will be issued to your original payment method within 10 business days.
Note:
Processing times may vary based on your bank or card issuer.
If it’s been more than 15 business days since your refund was approved, contact us at info@out-stride.com.
Customer Support
Email: info@out-stride.com
Hours: Daily, 8:00 AM – 5:00 PM
Return Addresses
Address
Outstride Running Pvt. Ltd.
163 Ashok Nagar, Main Road, Udaipur, Raj, 313001
📞+91 95741 34085